For small businesses, a few hours of IT downtime can mean a loss of business and frustration for employees and customers alike. It’s far better to tackle problems before they become a crisis and ensure that your IT systems are running as smoothly and efficiently as possible.

Proactive Hardware Monitoring

Early warning signs on your servers and workstations can be picked up by managed support tools continuously monitoring your IT estate. For example a rising disk temperature or a drop in a hard drive’s health score below a safe threshold. Finding out a hard drive has failed at 80% health is far better than finding out when it has actually failed and your machine won’t boot.

Automatic Patching

Unpatched software is the most common way for malware to enter into a business network. By applying updates on a nightly basis managed IT providers can keep their clients up to date on a day to day basis without any disruption to business. The UK government’s cyber security body also recommends guidance on patching and vulnerability management to provide a safe way of applying updates.

Fast Incident Response

When something does go wrong, time is of the essence. As a general rule, SLAs for managed support are set out in terms of hours (anywhere between 30 minutes and 4 hours depending on the severity of the issue). Businesses are typically looking for Managed IT Support provided by companies who offer support on a local basis and who can provide a guaranteed response time in such circumstances. Businesses searching for Managed IT Support Near Me are typically looking for service providers who can come to their premises quickly in order to resolve IT support issues.

Regular Backup Testing

Backups are not adequate unless you periodically test restoring them (or even better, fully restore from the backup from time to time).

Network Health Checks

Gradual degradation of a network can have a massive impact on a business during peak hours. Often switches and routers are at full capacity and a single port becomes saturated causing a bottleneck. By completing regular network health checks, we are able to identify these issues before they become a major problem.

There is more on Managed IT Support Near Me at www.majestecltd.co.uk/managed-it-support.

Preventing a problem is usually far cheaper than solving a problem that has occurred, therefore the cost of prevention is quickly recouped.